Privacy policy

Last updated: 3.01.2023

Introduction

At VIVID TECH, we are committed to protecting the privacy and security of our users. This privacy policy explains how we collect, use, and share personal information when you visit vividtech.eu ("Website") and use our services. It also explains your rights with regard to your personal information and how you can exercise those rights. By using the Website, you accept the practices described in this privacy policy.

Collection of personal information

When you visit the Website, we collect certain information that your computer or device sends to us, such as your IP address and browser type. We also collect information about your usage of the Website, such as the pages you visit and the actions you take. To collect this information, we use cookies and other tracking technologies, such as Google Tag Manager and Google Analytics. In addition to the information collected automatically, we also collect personal information that you voluntarily provide to us through forms on the Website, such as the contact form and newsletter sign-up form. This personal information may include your name, email address, phone number, and company name. We use this information to respond to your inquiries and provide you with the requested services or information.

Use of personal information

We use the personal information that you provide to us to contact you in response to your inquiries and to provide you with the requested services or information. For example, if you submit a contact form, we will use your name and email address to respond to your message. We also use the information collected through cookies and other tracking technologies, such as Google Analytics, to improve the user experience on the Website. This may include analyzing website traffic and usage patterns, identifying technical issues, and optimizing the content and layout of the Website

Sharing of personal information

We do not share your personal information with third parties, except in the following circumstances:

  • With your consent: We may share your personal information with third parties when you have given us your explicit consent to do so.
  • With service providers: We may share your personal information with service providers that perform certain functions on our behalf, such as hosting or maintaining the Website, processing payments, or providing customer support. These service providers are contractually obligated to protect your personal information and may only use it for the specific purpose for which it was shared.
  • As required by law: We may be required to disclose your personal information in response to a valid request from law enforcement or in compliance with legal obligations, such as a subpoena or court order.
  • In the event of a merger or acquisition: If we are acquired by or merged with another company, we may share your personal information with the new owners as part of the transaction. In this event, we will make reasonable efforts to inform you of the transfer and to give you the opportunity to opt-out or object to the sharing of your personal information.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this privacy policy. This may include retaining your personal information for the duration of your relationship with us or for a longer period if required by law or to protect our legitimate interests. Once the retention period has expired, we will delete or anonymize your personal information in a secure manner. Please note that we may need to retain certain information for recordkeeping purposes or to comply with legal obligations, such as tax or accounting requirements. In these cases, the information will be retained in a secure manner and used only for the specific purpose for which it was retained

User rights

As a user of the Website, you have certain rights with regard to your personal information, as outlined below:

  • The right to access: You have the right to request a copy of the personal information we hold about you and to receive information about how we use that personal information.
  • The right to rectification: You have the right to request that we correct any inaccuracies in your personal information.
  • The right to erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal information, subject to certain exceptions.
  • The right to object: You have the right to object to the processing of your personal information, including for the purposes of direct marketing.
  • The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transmit your personal information to another controller. If you would like to exercise any of these rights, please contact us using the contact information provided at the end of this privacy policy. Please note that we may need to verify your identity before fulfilling your request. You also have the right to file a complaint with the relevant supervisory authority if you believe that your rights have been violated.

Changes to the privacy policy

We may update our privacy policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make material changes to this privacy policy, we will notify you through a prominent notice on the Website or by other means, such as email. We encourage you to review our privacy policy whenever you access the Website to stay informed about our information practices and your choices. The date of the most recent revision of the privacy policy will be indicated at the top of the policy. By continuing to use the Website after we have posted an updated privacy policy, you consent to the revised policy.

Contact information

If you have any questions or concerns about our privacy policy or the handling of your personal information, you may contact us by email at info@vividtech.eu. We will make every effort to respond to your inquiries in a timely and satisfactory manner. You also have the right to file a complaint with the relevant supervisory authority if you believe that your rights under data protection law have been violated. The supervisory authority in the European Union is the data protection authority in the member state where you reside, work, or where the alleged violation occurred.

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